Contact & help center
Questions, comments, or feedback? We're here to help. Contact our team for assistance with orders, custom merchandise, shipping information and general support.
Quick information
Rush orders
Call by 2 pm EST and we will guarantee shipment of product the same day via the UPS Expedited Service of your choice.
Business hours
Monday to Friday
8 am to 5 pm EST
Order status
Contact Customer Service for order updates, tracking assistance and shipping questions.
Pricing & payment
You can use any major credit card (Visa, MasterCard, Discover, or American Express) or e-certificate.
Please contact Customer Service for assistance regarding account setup and budget usage instructions.
If you have a promo code, you can enter it during checkout and the offer will be applied to your purchase. Please note that specific limitations may apply.
Visit My Account and then Order History to view previous purchases and print receipts.
Once your order has been placed, please contact Customer Service at +1 732-995-3657 .
On the Customer Information page you can enter your unique identifier and access your available account balance information.
Shipping & delivery
In-stock merchandise orders are typically processed and shipped within 48 hours using your selected shipping method.
For Custom Orders, please contact +1 732-995-3657 .
The order cut-off time is 2 pm EST for same-day shipment.
Once your order ships, you'll receive a confirmation email containing tracking information when available.
We will do everything possible to meet your deadline. You may choose a faster shipping method during checkout. Please note that expedited shipping may require additional charges.
Occasionally, inventory may become temporarily unavailable. If this occurs, we will contact you with a revised ship date and, when possible, provide comparable alternatives.
Please contact Customer Service at +1 732-995-3657 .
Please contact Customer Service at +1 732-995-3657 .
Yes. Contact us at +1 732-995-3657 or email trsupport@brandextenders.com when placing your order to specify multiple shipping destinations.
Shipments to APO, FPO, and DPO addresses are sent via U.S. Priority or First Class Mail. Shipping confirmations will reflect the updated service and applicable charges.
If your country is not listed on the global portal, please contact Customer Service:
trsupport@brandextenders.com
+1 732-995-3657
International customs, duties, and VAT
Customs, duties and value-added taxes are the recipient's responsibility and are due at delivery.
International returns
Except for product defects or workmanship issues, all international sales are final.
Orders & returns
No. We have thousands of custom order options available beyond what is shown online.
Purchases are backed by our 90-day satisfaction guarantee. If merchandise does not meet your expectations, we will gladly exchange it or accept the return for a refund or credit within 90 days.
After placing an order, you'll receive a confirmation email containing your expected delivery date, shipping information and order number.
Please contact Customer Service at +1 732-995-3657 .
Inventory information is displayed on the Product Detail page. If an item is out of stock, availability dates may also be provided.
Contact Customer Service at +1 732-995-3657 . A representative will determine whether a return, refund or replacement is necessary.
Contact Customer Service at +1 732-995-3657 .
E-gift cards
Redeem online
Redeem your E-gift card during checkout or add it to your account balance for future purchases.
How they work
E-gift cards work like retail gift cards and can be used for all or part of an order. Multiple cards may be combined.
Expiration
Any E-gift card not redeemed within five years may be escheated to the State of Delaware in accordance with applicable laws.
Policies & legal information
In-stock orders
Purchases are backed by our 90-day satisfaction guarantee. Merchandise may be exchanged or returned for a refund or credit within 90 days of receipt.
Custom orders
Custom merchandise cannot be returned or exchanged. If your order was produced incorrectly and contains a material or manufacturing defect, please contact us within 30 days of the invoice date.
California Proposition 65
California residents may receive product warnings for products containing chemicals known to cause cancer, birth defects or reproductive harm.
Notice regarding tariffs
Supplier reserves the right, subject to notice to Buyer, to adjust product pricing to reflect changes in imposed tariffs affecting overall product costs.